Privacy Policy

1. Introduction

This Privacy and Personal Data Protection Policy (“Policy”) explains how the personal data of users (“Visitor” or “You”) visiting our website www.hekimilac.com (“Site”) are processed and protected in accordance with the Personal Data Protection Law No. 6698 (“KVKK”) by Hekim İlaç Medikal Kozmetik Sanayi ve Ticaret Limited Şirketi (“Company” or “We”).

As the Data Controller, we attach great importance to the security of your personal data and process these data within the framework of the purposes and conditions specified below.

2. Identity of the Data Controller

  • Commercial Title: Hekim İlaç Medikal Kozmetik Sanayi ve Ticaret Limited Şirketi (Hekim Pharmaceuticals Medical Cosmetics Industry and Trade Limited Company)

  • Address: Madenler Mah. İlke Sok. No:1 İç Kapı No:2 K:2, 34776 Ümraniye/İstanbul

  • Email: info@hekimilac.com

  • Phone: +90 (216) 640 02 01

3. Personal Data Processed and Purposes of Processing

Although we do not make online sales on our site, the following personal data may be processed within the scope of the services we offer:

  • Data Collected Through the Contact Form:

    • Data Type: First name, last name, email address, phone number (optional), and the content of your message.

    • Purpose of Processing: To respond to questions, suggestions, complaints or requests you send to us; to contact you and provide the information you request.

  • Technical Data Collected Automatically (Cookies and Server Logs):

    • Data Type: Your IP address, internet service provider, browser type, operating system, site entry and exit pages, date and time of visit.

    • Purpose of Processing: To analyze our website performance, ensure site security, troubleshoot technical issues, improve user experience, and create anonymous statistical data. This data is not used to directly identify you. For detailed information about cookies, please visit our Cookie Policy page.

4. Legal Reason for Processing Personal Data

Your personal data is processed based on the legal grounds specified in Article 5 of the KVKK:

  • If you submit data via the contact form, data processing is necessary for the establishment, exercise or protection of a right and data processing is necessary for the legitimate interests of the data controller, provided that it does not prejudice the fundamental rights and freedoms of the person concerned.

  • The processing of technical data is carried out within the scope of the legitimate interests of the data controller (ensuring site security and functionality).

5. Transfer of Processed Personal Data

As a rule, your personal data will not be shared with third parties. However, transfers may be limited to the following situations and individuals:

  • Service Providers: Domestic or international third-party service providers from whom we receive support for issues such as hosting our website, provision of technical infrastructure and analytical services (e.g. Google Analytics).

  • Legal Obligations: If duly requested by authorized public institutions and organizations, it may be shared in order to fulfill our legal obligations.

6. Method of Collecting Personal Data

Your personal data is collected electronically through fully or partially automatic means, or non-automatic means provided that it is part of any data recording system, through the contact forms on our website and the cookies used on our website.

7. Rights of the Data Subject (Data Owner)

In accordance with Article 11 of the KVKK, as a data subject, you have the following rights:

  • Learning whether your personal data is being processed,

  • Request information regarding your personal data if it has been processed,

  • To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,

  • Knowing the third parties to whom your personal data is transferred, whether domestically or abroad,

  • Request correction of your personal data if it is processed incompletely or incorrectly,

  • Request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the KVKK,

  • To request that the transactions carried out in accordance with clauses (d) and (e) be notified to third parties to whom your personal data has been transferred,

  • To object to any adverse results arising from the analysis of processed data exclusively through automated systems,

  • To request compensation for damages if you suffer damages due to the unlawful processing of your personal data.

To exercise these rights, you can submit your request in writing or by other methods determined by the Personal Data Protection Board to our address above or to our email address info@hekimilac.com. Your application will be finalized free of charge as soon as possible and within thirty (30) days at the latest.

8. Changes to the Policy

Our Company reserves the right to make changes to this Privacy Policy in accordance with legal regulations and company policies. Changes will be effective immediately upon publication on our Site. It is the User’s responsibility to monitor updates to this Policy.